There are 3 types of Customer Service in my opinion. Ow, How and Wow. Ow is obvious -awful. How, is how it should be done, or what we expect people to do for us in a given situation.
It is the WOW service though that we should always be aiming to give. It is this Wow service that everyone remembers, and the Ow of course too. No one wants to be remembered for Ow service though, do they? Of course not... but if this is true, why is it we experience more Ow than Wow in our lifetime?
I shared a fabulous meal out last night with my wife on her birthday. The food was fantastic and would have been whatever the service we had, but it is the service that made it a special night for us both, but particularly for Maureen. It was a special birthday you see and not only was she presented with a complimentary bottle of bubbly, but also a beautiful individual birthday cake. Neither of these were anticipated or expected but both were given freely. That is WOW customer service in my opinion. The restaurant? The Indian Princess Margate. Great Customer Service whatever your occasion. Well done them.
